Prioriity Support & Help Center (MVP Edition)
Welcome to Prioriity Support
At Prioriity, we believe that growth should feel guided, not confusing.
This page explains the types of support available to you, how to access help, and what to expect when you contact our team.
1. Support Philosophy
Prioriity’s goal is to empower every user to succeed in their identity-seed journey.
Our support team focuses on clarity, responsiveness, and privacy.
Whether you’re having trouble logging in, setting up reminders, or understanding your progress tier, we’re here to help.
2. Support Channels
Type of Help Description How to Access
In-App Help Step-by-step tips and FAQs available inside the Prioriity app. Tap your profile → Help & Support
Email Support For technical issues, account questions, or bug reports. Email [support@prioriity.com]
Knowledge Base A searchable library of articles covering Seed-Identity setup, habit tracking, and notifications. Available after full launch
Community Feedback Share ideas, success stories, or request features. Available through the in-app feedback form
3. What We Can Help With (MVP Scope)
During the MVP phase, our team provides direct assistance for:
* Account setup, login, or password reset issues
* Verifying your email or phone number
* Understanding habit recommendations and tiers
* Managing reminders and notifications
* Reporting app errors or unexpected behavior
* General questions about Prioriity’s Seed-Identity framework
For billing or premium features, support will open after Phase 2 of the app rollout.
4. Response Times
Request Type Target Response Time
Account or access issues Within 24 hours
Technical or bug reports Within 2 business days
Feature requests or feedback Within 5 business days
We answer messages Monday – Friday, 9 AM – 6 PM (EST).
Responses outside these hours may take slightly longer.
5. Self-Help Before Contacting Us
Before reaching out, try the following quick checks:
1. Make sure you’re using the latest version of the Prioriity app.
2. Restart the app and ensure a stable internet connection.
3. Review in-app notifications or error messages for guidance.
4. Check your email spam folder for verification or reset links.
If the issue persists, please contact our team directly.
6. How to Contact Us
When emailing support, include:
* The email or phone number linked to your Prioriity account
* A brief description of the issue
* Screenshots (if applicable)
* Your device type (Android / iOS) and app version
📧 Email: [support@prioriity.com](mailto:support@prioriity.com)
7. Data and Privacy
Any personal information you share with our support team is handled in line with our [Privacy Policy] and used solely to resolve your issue.
We will never request passwords or sensitive payment information via email.
8. Feedback
Your experience shapes Prioriity’s evolution.
If you have suggestions on how we can improve the app or our support, please write to [feedback@prioriity.com](mailto:feedback@prioriity.com)** or use the in-app “Share Feedback” feature.
9. Escalation
If an issue remains unresolved beyond the stated response window, you may request escalation by replying “Escalate” in your existing email thread.
A senior team member will review your case within 24 hours.
We’re Here to Help You Grow
Every question moves us closer to a better experience for all users.
Thank you for being part of the Prioriity community.